The consulting ‘journey’ was laid out in three key stages: The process of diagnosis, setting out strategy and suggesting key tactics was ‘Learn, Create, Deploy’. Initial inputs and insights provided by The Network were backed up by interviews, visits, conversations, and a series of in-depth internal and external stakeholder interviews across all areas of the Ospreys business. The Network developed a communications approach, headlined ‘Lift the Mask’, that provided a new ‘face’ to the Ospreys organisation. This approach has started to present the club in a different way to its people, the public, the media and partners.
Ultimate success will come through the Ospreys internal teams being able to develop and implement the recommended plans, processes, and practices for sustainable growth. The Network’s future opportunity is to therefore help guide and mentor Ospreys staff on their continued journey of growth and professionalisation.